Customer Support
1. Introduction
At IGGrad, we are committed to providing exceptional customer support to ensure a seamless experience for our users. This Customer Support Clause outlines our policies and procedures, in compliance with Indian laws, to address any concerns or issues related to our e-commerce and digital products.
2. Contact Information
Customers can reach our support team through the following channels:
2.1 Email: contact@iggrad.com
2.2 Instagram: @iggrad
2.3 X (formerly Twitter): @iggradx
3. Support Availability
3.1 Hours of Operation: Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM IST, excluding national holidays.
3.2 Response Time: We aim to respond to all queries within 24 business hours.
4. Scope of Support
Our customer support services include assistance with:
a. Downloading and accessing digital products.
b. Technical issues related to product functionality.
c. Payment and billing queries.
d. Account management and order tracking.
e. General inquiries and feedback.
5. Refund and Cancellation Policy
5.1 Digital Products: Due to the nature of digital products, we do not offer refunds once a product has been downloaded or accessed, unless the product is found to be defective or not as described.
5.2 Defective Products: If you encounter any issues with our digital products, please contact us within 2 days of purchase for a resolution. If the product is defective, we will provide a replacement or a refund as per your preference.
5.3 Cancellations: Orders for digital products can be canceled before the download is initiated. Please contact our support team immediately to request a cancellation.
6. Data Protection and Privacy
We adhere to the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Your personal information is secure and will only be used in accordance with our Privacy Policy, which is available on our website.
7. Grievance Redressal
In compliance with the Consumer Protection Act, 2019, we have designated a grievance officer to address any consumer complaints. You can reach our grievance officer at contact@iggrad.com. We are committed to resolving all grievances within 30 days from the date of receipt.
8. Dispute Resolution
Any disputes arising out of the use of our services will be governed by Indian law and subject to the jurisdiction of the courts in India.
9. Updates to This Clause
We may update this Customer Support Clause from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated clause will be available on our website, and significant changes will be communicated to our users.
10. Contact Us
For further assistance or inquiries, please contact us at:
Instagram: @iggrad
Email: contact@iggrad.com
By using our services, you agree to this Customer Support Clause. For any questions or clarifications, feel free to reach out to our support team.